GreenMiles® is a division and registered brand name of Koopmans n.v. and distributor of Gocycle® - “Gocycle Partner". Greenmiles registered VAT: BE0420698205.

KKL, Karbon Kinetics Ltd, manufacturer of Gocycle®.

Please read the following terms and conditions of use or sale carefully before using this website or purchasing products through this website.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or purchase products through this website.

Unless the buyer ("you") and GreenMiles® ("we" or “Koopmans n.v.” ) have executed a separate sales agreement, then, unless such separate agreement is referenced in your order or purchase, these terms and conditions will govern GreenMiles sale or use of products to you or by you, and by placing an order with GreenMiles you agree to be bound by these terms.

Availability and Specification

Availability of our products and product specification is subject to change without notice. If a product is not in stock when you place your order, we will do our best to advise you when the product will be available.

Payment

In the case of online credit card transactions, we will debit your credit card when you authorize payment for your order. In the case of payment by electronic funds transfer, once funds have cleared to our account, we will process the order. Unless otherwise noted, the price you pay is the price displayed on this website at the time we receive your order. All products that you have ordered remain the property of GreenMiles, until payment has been received in full by GreenMiles.

All prices are shown in € ( for deliveries in Belgium – Luxembourg – France – the Netherlands ). We cannot guarantee or control the rate of exchange of various currencies. You will be subject to the normal transaction fees and exchange rates provided to you by your credit card provider.

If you purchase a product directly online from www.Green-Miles.com, and that product is marked down on www.Green-Miles.com within fourteen (14) days of the date of your purchase, we offer a one-time price adjustment for that item. To obtain a price adjustment for the online purchase, contact GreenMiles Customer Service: customerservice@Green-Miles.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments.

Shipment

Unless otherwise stated, all products and prices are quoted Ex-works Belgium mainland warehouse. Title of a product shall pass to the buyer at the shipping point. Unless you request a specific means of delivery which we are able to accommodate, we will select the carrier.

If a box is damaged on arrival, the box should remain unopened and delivery should be refused. If delivery is accepted, and on closer inspection, the Gocycle or any part or parts are damaged, you must report this damage to GreenMiles Customer Service (customerservice@Green-Miles.com) within 5 working days of delivery. Photos of the damage and any supporting evidence are helpful. Any damage reported outside of this timeframe will be considered as normal wear and tear not covered under warranty.

Shipping dates and/or times are approximate. If the ordered goods, after receipt of full payment, would not be delivered within 30 days, you have the right to cansel the order free of charge. The type of shipping method selected, such as "next day", refers to the transit time from the point at which the goods are received by the shipping carrier contracted to deliver the goods to you and the time that the first delivery attempt is made to you.

Thirty-Day Returns Guarantee

Our thirty-day returns guarantee means that if for any reason you are unhappy with your online Gocycle purchase, you can return the Gocycle to us in its original condition within thirty days of the date you received it and we will issue a full refund for the price you paid for the Gocycle (see our Returns Policy).

Returns Policy

GreenMiles will only accept returns of a Gocycle product in the condition in which it was sold and in its original packaging. Purchaser must follow this return procedure:

Within thirty days of receipt of the Gocycle or Gocycle product, the purchaser must notify GreenMiles in writing of his or her decision to return an item. GreenMiles will provide the purchaser with a Return Authorization (RA) number.

After purchaser receives an RA number from GreenMiles, purchaser must return the item(s) to the Gocycle Service Centre in Belgium in an unused, undamaged condition and in the original packaging. Purchaser must deliver the item(s) not later than ten days after the RA is issued.

Purchaser is responsible for all shipping and insurance fees and any taxes or duties associated with returning the item(s), including any shipping costs associated with GreenMiles providing you with original packaging required for the return, in the case of the purchaser discarding original packaging.

Upon receipt of the returned item(s), the GreenMiles - Gocycle Service Centre will inspect the item(s) to confirm that the item or items are unused and undamaged and in the original packaging. Upon such confirmation, and provided the purchaser has followed the procedure set forth in this policy, GreenMiles shall credit purchaser for the original purchase price, excluding shipping charges, within thirty days of when the Gocycle Service Centre received the return.

If purchaser returns an item that is used, damaged or not in the original packaging, then GreenMiles shall issue a refund less the cost for replacing the used or damaged item (for example, tyre). Scratched or damaged paintwork or surfaces of the Gocycle constitute a 100% replacement value and therefore no credit shall be returned to purchaser and purchaser shall pay all costs for return shipment of the Gocycle to purchaser.

GreenMiles assumes no responsibility for any shipping or handling damage that may occur to an item or items that have not been authorized by GreenMiles as part of an RA return, and the purchaser assumes full responsibility for all charges relating to the shipping and handling of the item or items.

Intended Use

Gocycle is an electric bicycle developed with responsible professional customers and their families and friends in mind. The design and build contemplates commuting usage and/or simple riding context in fair weather and at speeds relevant to safe and appropriate travel in an urban environment. Where applicable, the product has been tested to meet or exceed minimum requirements outlined in EN 14764, BS 6102 and North American Bicycle Standards and has CE certification on the battery pack, charger, and front motor fork electronics. Abusive riding styles or inappropriate use will invalidate any warranty protection offered in this agreement.

The Gocycle is intended as a power-assisted bicycle for sensible use by physically competent consumers. If you have any concerns or doubts about your use or enjoyment of such a product due to illness or recovery from treatment for illness, you should consult your doctor regarding the suitability of the product for you in the light of any medical condition under consideration or treatment by such experts. In the event that you are the user of an implanted medical device such as a pacemaker or defibrillator, you agree to seek appropriate advice from the manufacturer of such device prior to the usage of KKL – Karbon Kinetics Ltd products.

Warranty

The warranty applies only to a Gocycle purchased new from KKL or GreenMiles or purchased new from a KKL or GreenMiles approved reseller, and warranty coverage commences from the original date of purchase by the original end user/owner. Any warranty claim must be made through a KKL or GreenMiles-approved reseller or directly through KKL. Before a claim can be processed, the product must be registered with GreenMiles through online registration at www.Green-Miles.com/safety. Proof of purchase is required.

The European Union consumer law provides up to two (2) years of protection relating to faulty products.

Warranty does not cover normal wear and tear, improper assembly or improper user maintenance.

Wear items such as tyres, inner tubes, brake pads, pedals, handlebar grips or cables are not covered under warranty.

The warranty does not cover normal wear and tear, including corrosion, rust, hairline cracks in paint, chips in paint, water damage, the results of fatigue and any damage, failure or loss caused by accident, misuse, neglect, abuse, theft or failure to follow instructions or warnings in the Gocycle Owner's Manual. Fatigue damage is a symptom of the frame or component being worn out through normal use. It is the owner's responsibility to inspect his/her Gocycle in accordance with responsible practice and the recommendations outlined in the Gocycle Owner's Manual.

All warranty services must be performed by a Gocycle Service Centre. Warranty service includes the costs of parts and labour, but does not include the cost of shipment, packaging or transportation to or from a Gocycle Service Centre. GreenMiles or KKL will endeavour to complete the warranty service within 15 working days from the time of recorded receipt of the item(s) at a Gocycle Service Centre to the time of the item(s) being ready for dispatch or collection from the Gocycle Service Centre.

During the warranty period, GreenMiles will have the option to repair or replace (with new or reconditioned parts of the same or similar specification), at no charge, a defective product, or repay the amount equal to the purchase price of the product. GreenMiles may elect to simultaneously replace non-defective parts that are part of a sub-assembly that contains the defective component. Any replaced components, parts or accessories will become the property of GreenMiles. In the event GreenMiles elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.

Subject to the exclusions, limitations and conditions laid out in the warranty terms, GreenMiles warrants parts provided under this warranty against defects in material or workmanship for ninety (90) days or for the remainder of the warranty period for the product they are replacing or in which they are installed, whichever is longer.

If you elect to repair a defective product yourself or use the services of any other party other than a official Gocycle Service Centre, or if you use a replacement part not supplied by GreenMiles, GreenMiles will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts and the warranty will be void.

Disassembling any part of the Gocycle beyond that which is shown in the Gocycle Owner's Manual will void the warranty of that item and any other affected items. GreenMiles reserves the right to determine what components are affected by such disassembly.

Prior to GreenMiles dispatching any replacement item, the affected frame number must be provided to GreenMiles.

Warranty: Certified Ex-Demo Model

A Certified Ex-Demo Model is an ex-demonstration Gocycle refurbished and sold by GreenMiles or KKL as described and Gocycle warranty does not apply.

Delivery or Usage Outside of the European Union (EU)

In the event that the end usage of the product is outside of the EU, all shipping charges for service, parts or warranty related items will be the responsibility of the buyer and all shipment terms will be Ex-works Belgium warehouse. GreenMiles assumes no responsibility for charges related to duties or taxes in the country of delivery or usage. Transactions for parts or services between GreenMiles and buyers outside of the EU are final at the point of pickup by the shipping courier. No returns or refunds will be accepted. GreenMiles does not hold product liability insurance outside of the EU. By using your Gocycle outside of the EU you are confirming that you will not hold GreenMiles liable for any injury that may arise whilst using the Gocycle outside of the EU.

Conveyance of Important Product Related Information

From time to time, GreenMiles will release to you by email what it considers to be important information relating to KKL's or Gocycles products. This information could be related to defective components, performance enhancements, preventative maintenance recommendations, issues relating to service life of components, or any other information that is deemed by GreenMiles or KKL to be of benefit to you. The information could relate to the safety of the user and you agree to use best efforts to carry out the instructions contained in the information and where appropriate convey the information on to any party that could be affected by the information.

In order to view or receive this important product-related information, you agree to visit www.Green-Miles.com/safety no less than every three months from first usage of a GreenMiles or KKL product or you agree to register your KKL product at www.Green-Miles.com/safety before usage of the product.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Belgium and other copyright laws, and is the property of GreenMiles or Koopmans n.v. The collective work includes works that are licensed GreenMiles or Koopmans n.v.. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with GreenMiles - Gocycle products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with GreenMiles or to purchase GreenMiles products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by GreenMiles. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Gocycle used in the site are trademarks or registered trademarks of Karbon Kinetics Ltd or GreenMiles®.

Disclaimer

GreenMiles does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. GreenMiles does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Typographical Errors

In the event that a GreenMiles product is mistakenly listed at an incorrect price, GreenMiles reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. GreenMiles reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GreenMiles shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by GreenMiles without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

GreenMiles may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to GreenMiles.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a GreenMiles or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

GreenMiles does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, GreenMiles is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, GreenMiles reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to GreenMiles in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless GreenMiles, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, GreenMiles may link to sites operated by third parties. However, even if the third party is affiliated with GreenMiles, GreenMiles has no control over these linked sites, all of which have separate privacy and data collection practices, independent of GreenMiles. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, GreenMiles seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Conformance to International Standards

GreenMiles makes no representation or claim as to the legality of the importation or re-importation of this product into any country or region outside of the BeLux and expressly disclaims any and all liability from such importation or re-importation or the use of any products so acquired.

Promotion

You agree to only advertise and promote the product using media (such as logos, pictures, animations) supplied and approved by GreenMiles or KKL.

Entire agreement

These terms and conditions and the transaction specific terms of any order accepted by GreenMiles represent our entire agreement with respect to your order. No modification or amendment or waiver of rights will be effective except in a written document signed by both of us. Waiver of any breach or default will not constitute a waiver of any other right hereunder or any subsequent breach or default. We reserve the right to alter or change these terms and conditions at any time with respect to future orders that you may place with us.

Belgian Law

This agreement shall be interpreted in accordance with Belgian Law and industry custom and practice, and Belgian courts shall have sole jurisdiction in respect of any dispute arising there from.

Last revision date: 15 October 2014

Greenmiles

To meet the growing demand for mobility in and between urban areas, GreenMiles is convinced that Gocycle, the world’s lightest powered two-wheeler, is a born winner and will contribute to a better and environmentally-friendly future with sustainable mobility.

Our goal is to provide to our Gocycle Resellers and their quality conscious customers a mobility product of excellence with a creative and efficient service.

Read more »